• Leading and managing a team of developers for IT solutions • Budget management, development, and implementation • Creating technical documentation and testing code • Configuring systems, data migration, and integration • Supporting system releases and maintenance • Analyzing, maintaining, and upgrading IT systems • Preparing training materials • Collating data and generating reports on IT investments • Coordinating development tasks and timelines • Addressing end user queries and guiding junior staff • Enhancing staff skills through training program reviews

Developed and implemented IT solutions to enhance IT services and response time • Received and fulfilled requests from business units by automating internal business processes • Provided support for Tableau data analytics and visualization to various stakeholders

• Developed in-house applications in line with organizational requirements. • Led database design, data analysis, and application delivery. • Managed problem resolution, knowledgebase design, workarounds, and error presentations. • Identified recurring assistance requests and provided advice on prevention through training and awareness. • Received and logged incidents and service requests, prioritizing them based on urgency and impact. • Created technical documentation for each application developed in CO Syria. • Provided end user support, conducted training courses, and produced user documentation.

• Handled travel requests • Developed in-house applications in line with organizational requirements. • Worked on ERP and Fleet Management System • Managed vendor master and operational advance • Provided reports and analyses travel and fleet data

• Worked with Oracle (SQL & PL/SQL), ASP.NET, VB.NET, C#, SQL Server, Web Forms, Windows Forms, Excel, and Access. • Managed significant company projects and analyse extensive data for reporting to Syriatel upper management, supervisors, and representatives, contributing to corporate planning. • Implemented Data Warehouse Management and ELT/ETL processes using Oracle ODI. • Utilized Oracle Business Intelligence for marketing, sales, and customer service areas. • Developed an Oracle warehouse database for handling 200 million daily records. • Automated data collection into the warehouse database using Oracle Data Integrator (ETL). • Created a dynamic and comprehensive Reporting System using Oracle's business intelligence technologies. • Ensured data and system security through access control and protection measures. • Conducted training on corporate systems and provided thorough documentation for installations, implementation, and training. • Recognized with five thank-you letters from Syriatel Upper Management for creating 21 web applications and web reporting systems.

Worked as a POS Representative and Cash Controller