Travel Control System
- Client UN WFP
- Date 2014
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Features
What I Do
Custom Software Development
Designing and developing tailored software solutions to meet specific business needs.
Web Application Development
Creating responsive and user-friendly web applications using ASP.NET, PHP, and other technologies.
AWS Solutions Architecture
Designing and implementing scalable, secure, and cost-effective cloud infrastructures using AWS services like EC2, S3, RDS, and Redshift.
Azure Cloud Services
Providing foundational setup and management of Microsoft Azure environments, including virtual machines and storage solutions.
Database Design and Management
Expertise in Oracle, SQL Server, PostgreSQL and MySQL databases for efficient data storage and retrieval.
Big Data Solutions
Implementing data collection, cleaning, and analysis solutions using AWS big data services like Glue, Athena, and Redshift.
Business Intelligence
Creating insightful data visualizations and reports using Tableau and Oracle Business Intelligence tools.
System Configuration and Integration
Configuring and integrating various IT systems to enhance operational efficiency and data flow.
IT Project Management
Leading and managing IT projects from conception to completion, ensuring timely delivery and adherence to budgets.
End-User Training
Developing and delivering training programs to enhance staff IT skills and knowledge.
Technical Support:
Providing support for system releases, maintenance, and addressing end-user queries.
Data Analysis
Conducting thorough data analysis to derive actionable insights and inform decision-making.
Design System Architecture
Crafting efficient and scalable system architectures tailored to business needs.
Moving Hosting
Facilitating seamless migration of hosting environments with minimal downtime.
IT Consultant
Offering expert IT consultancy services to optimize technology use and strategy.
Business Automation
Implementing automation solutions to streamline business processes and increase efficiency.
AI Integration
Integrating artificial intelligence solutions to enhance business operations and drive innovation.
Technical Documentation
Creating detailed technical documentation and user guides for developed solutions.
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My Portfolio
23+ Years of Experience
My Resume
2000 - 2023
Education Quality
MBA – Master’s in Business Administration
Syrian Virtual University, Damascus – Syria
2020 – 2023
An MBA, or Master's in Business Administration, is a prestigious postgraduate degree that equips professionals with advanced skills in management, leadership, and strategic thinking. It provides a comprehensive understanding of business principles and practices, preparing graduates for leadership roles in various industries.
BIT – Bachelor’s Degree in Information Technology
Syrian Virtual University, Damascus – Syria
2014 - 2017
A BIT, or Bachelor's Degree in Information Technology, is an undergraduate program focused on the study of computer systems, networks, and software applications. It provides students with a solid foundation in IT principles, programming languages, and database management. Graduates of this program are equipped with the technical expertise and analytical skills needed to thrive in the rapidly evolving field of information technology.
HND – High National Diploma Degree in Computing and Business Application
Syrian Virtual University, Damascus – Syria
2011 - 2014
An HND, or High National Diploma Degree in Computing and Business Application, blends technical computing skills with essential business knowledge. This program emphasizes hands-on learning, equipping graduates with practical expertise in programming, database management, and project coordination. With a focus on real-world application, HND holders are well-prepared for diverse roles in both the IT and business sectors, bridging the gap between technology and enterprise needs.
Diploma Degree in Tourism, Specialist as tour guide
Hotel and Tourism Training Center, Damascus - Syria
2000 - 2002
A Diploma Degree in Tourism, Specialist as a Tour Guide, provides specialized training for individuals seeking careers in the tourism industry. This program offers comprehensive knowledge and practical skills necessary for guiding tourists, including historical and cultural insights, communication techniques, and itinerary planning. Graduates are equipped to offer engaging and informative tours, enhancing visitor experiences and contributing to the tourism sector's growth.
High School Degree
Poor Said School, Damascus - Syria
1999 - 2000
2001 - Present
Job Experience
IT Solutions Developer NOA (National Officer)
World Food Program – United Nations
October 2021 – Present
• Leading and managing a team of developers for IT solutions • Budget management, development, and implementation • Creating technical documentation and testing code • Configuring systems, data migration, and integration • Supporting system releases and maintenance • Analyzing, maintaining, and upgrading IT systems • Preparing training materials • Collating data and generating reports on IT investments • Coordinating development tasks and timelines • Addressing end user queries and guiding junior staff • Enhancing staff skills through training program reviews
IT Solutions Associate (Software Developer) G6
World Food Program – United Nations Damascus, Syria
June 2019 – September 2021
Developed and implemented IT solutions to enhance IT services and response time • Received and fulfilled requests from business units by automating internal business processes • Provided support for Tableau data analytics and visualization to various stakeholders
IT Operations (Software Developer) SC5
World Food Program – United Nations Damascus, Syria
April 2018 – June 2019
• Developed in-house applications in line with organizational requirements. • Led database design, data analysis, and application delivery. • Managed problem resolution, knowledgebase design, workarounds, and error presentations. • Identified recurring assistance requests and provided advice on prevention through training and awareness. • Received and logged incidents and service requests, prioritizing them based on urgency and impact. • Created technical documentation for each application developed in CO Syria. • Provided end user support, conducted training courses, and produced user documentation.
Administrative Assistant (Developer) SC5
World Food Program – United Nations Damascus, Syria
February 2015 – March 2018
• Handled travel requests • Developed in-house applications in line with organizational requirements. • Worked on ERP and Fleet Management System • Managed vendor master and operational advance • Provided reports and analyses travel and fleet data
Web Developer and Sales & CS Information Data Analyst
Syriatel Telecom Management Information System Department “MIS”
January 2008 – February 2015
• Worked with Oracle (SQL & PL\SQL), ASP.NET, VB.NET, C#, SQL Server, Web Forms, Windows Forms, Excel, and Access. • Managed significant company projects and analyse extensive data for reporting to Syriatel upper management, supervisors, and representatives, contributing to corporate planning. • Implemented Data Warehouse Management and ELT/ETL processes using Oracle ODI. • Utilized Oracle Business Intelligence for marketing, sales, and customer service areas. • Developed an Oracle warehouse database for handling 200 million daily records. • Automated data collection into the warehouse database using Oracle Data Integrator (ETL). • Created a dynamic and comprehensive Reporting System using Oracle's business intelligence technologies. • Ensured data and system security through access control and protection measures. • Conducted training on corporate systems and provided thorough documentation for installations, implementation, and training. • Recognized with five thank-you letters from Syriatel Upper Management for creating 21 web applications and web reporting systems.
POS Representative and Cash Controller
Syriatel Telecom POS Mrjah and POS Kafarsosa Damascus- Syria
September 2007 – January 2008
Worked as a POS Representative and Cash Controller
Tourism Manager, Sales and Marketing Manager, Executive Manager
Al-Rashed for Travel and Conferences Damascus- Syria
August 2005 – September 2007
Tourism Specialist
Al-Rashed for Travel and Conferences Damascus- Syria
November 2001 – February 2002
Tourism Specialist
Ministry of Tourism Damascus International Airport, Syria
August 2001 – November 2001
Tourism Specialist
Amoon for Travel and Tourism Damascus- Syria
June 2001 – August 2001
Part-time job as Tour Guide
National Museum of Damascus, Syria
June 2001 – August 2001
1992 - now
Training and Courses
AWS Certified Solutions Architect – Associate
AWS Certificate
July 04, 2024 Expires on July 04, 2027
Issued by Amazon Web Services Training and Certification, Earners of this certification have a comprehensive understanding of AWS services and technologies. They demonstrated the ability to build secure and robust solutions using architectural design principles based on customer requirements. Badge owners are able to strategically design well-architected distributed systems that are scalable, resilient, efficient, and fault-tolerant. https://cp.certmetrics.com/amazon/en/public/verify/credential/98888cd175394a41bb34d746c237da4e
AWS Cloud Solutions Architect
coursera.org
15/06/2024-15/07/2024
I completed the AWS Cloud Solutions Architect professional certificate, which has equipped me with the skills and knowledge needed to excel in cloud architecture. This comprehensive course covered essential AWS services, including compute, storage, database, networking, monitoring, and security. I learned how to design efficient architectural solutions, create and manage data lakes, and prepare for the AWS Certified Solutions Architect - Associate exam. Earning the AWS Certified Solutions Architect – Associate certification demonstrates my expertise in AWS technology and my ability to design cost and performance-optimized solutions. This certification is highly regarded in the industry and is associated with higher earnings, increased confidence, and greater influence in the workplace. I'm excited to bring these skills and credentials to your team, where I can contribute to innovative and effective cloud solutions.
AWS Architect
Skill Soft Global Knowledge
24/07/2023-26/07/2023
An AWS Architect certification equips professionals with advanced skills in designing and deploying cloud-based solutions using Amazon Web Services (AWS). This credential demonstrates expertise in architecting scalable, secure, and cost-effective cloud infrastructures to meet business needs. AWS Architects are proficient in various AWS services, such as EC2, S3, RDS, and Lambda, and possess the ability to design highly available and fault-tolerant systems. With this certification, professionals are prepared to lead cloud migration projects and optimize cloud environments for maximum efficiency and performance.
ITIL V4
Online
12/09/2022-14/09/2022
ITIL V4 certification empowers professionals with industry-standard practices for IT service management (ITSM). This certification covers the latest version of the ITIL framework, offering insights into managing IT services effectively across their lifecycle. It equips individuals with best practices for service strategy, design, transition, operation, and continual improvement. ITIL V4 certified professionals possess the skills to align IT services with business objectives, optimize service delivery processes, and enhance overall service quality and customer satisfaction. With this certification, professionals are prepared to drive IT service excellence within organizations and contribute to business success.
Microsoft Certified: Azure Fundamentals
Microsoft Certificate No. I282-4898
26/05/2022
Microsoft Certified: Azure Fundamentals is an entry-level certification that validates foundational knowledge of Microsoft Azure cloud services. This certification provides a fundamental understanding of key Azure concepts, including core Azure services, Azure pricing and support, and cloud security, privacy, compliance, and trust. It equips individuals with essential skills to navigate the Azure portal, deploy virtual machines, manage Azure subscriptions, and monitor Azure resources. Microsoft Certified: Azure Fundamentals certification demonstrates proficiency in cloud computing fundamentals and lays the groundwork for pursuing more advanced Azure certifications. With this certification, individuals are prepared to embark on their journey into the world of Microsoft Azure cloud computing.
WFP Supervisory Skills Programme
World Food Program / HQ
27/07/2021-27/09/2021
Tableau Intermediate Training
Rome – Italy World Food Program / HQ
18/11/2019-19/11/2019
Tableau Desktop Fundamentals training
Damascus – Syria World Food Program / UN – Syria Country Office
09/06/2019-11/06/2019
Advance GEMS Training (SAP Asset Management System)
Amman - Jordan World Food Program / UN - Jordan Country Office
06/05/2018-12/05/2018
GEMS Training (SAP Asset Management System)
Beirut - Lebanon World Food Program / UN - Lebanon Country Office
08/11/2015-11/11/2015
WINGS II Training, Dead Sea - Jordan
World Food Program / UN - Jordan Country Office
17/10/2015-21/10/2015
Cash & Vouchers Corporate Multifunctional Training
Damascus- Syria World Food Program / UN - Syria Country Office
23/08/2015-27/08/2015
Introduction to CMMI
Syrian Computer Society, Cham Hotel - Damascus - Syria
01/04/2013-02/04/2013
Business Intelligence: Definition, Development Approaches, Processes and usage
Syriatel Training Center Sohnaya –Damascus – Syria
10/05/2012-17/05/2012
ITIL Course
New Horizon, Damascus – Syria
25/06/2012-02/07/2012
Microsoft Certified: Azure Fundamentals
Microsoft Certificate
May 26, 2022
Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure. Microsoft Certification ID: 992933212
Information Security Course
Syriatel Training Center, Damascus- Syria
23/05/2012-23/05/2012
Oracle data base 11g Advanced PL/SQL.
Syriatel Training Center Damascus- Syria
19/12/2011-20/03/2012
Oracle Data base 11g SQL Tuning Workshop
Syriatel Training Center Damascus- Syria
04/04/2011-28/04/2011
Oracle Data base 11g.program with PL/SQL course
SBS center, Damascus - Syria
25/11/2008-28/12/2008
Oracle Database 11g: Introduction to SQL
SBS center, Damascus - Syria
16/10/2008-18/11/2008
French Language Course
ILFA (Institute de Lang Françoise Appliqué), Damascus-Syria
June 2007
Windows 98, Microsoft Office 97 (Word, Access, Excel, Power Point), and Hardware Maintenance
World programs and terminals computer center
Summer 1999
Visual Basic Beginner Course
World programs and terminals computer center
Summer 1992
Contact
Contact With Me
Get in Touch
Iyad BacdounesFeel free to reach out to me for any inquiries, collaboration opportunities, or just to connect. You can email me at [email protected] Connect with me on LinkedIn to see my latest projects and professional updates. Alternatively, you can use the contact form below to send me a message directly. I look forward to hearing from you!
Email: [email protected]